Have a question about your order? Contact us and we’ll be happy to help.

CONTACT US

Babe Chelos

Email: babechelosh092@gmail.com

Instagram: @babecheloshsupport

SHIPPING POLICY

Last Updated: [10/6/2026]

At Babe Chelos, we work with international fulfillment and shipping partners to deliver orders to customers worldwide.

Shipping times may vary depending on the destination, shipping method, customs processing, carrier conditions, and other factors outside our direct control.

1. ORDER PROCESSING

Orders are normally prepared for shipment after the order has been successfully received and payment has been confirmed.

Processing time may vary depending on:

• Product availability
• Supplier processing
• Order volume
• Quality-control requirements
• Holidays and public holidays
• Other circumstances affecting fulfillment

You will receive shipping confirmation and tracking information when available.

2. SHIPPING TIMES

Delivery times vary depending on the destination country and shipping method selected.

International orders may take longer than the estimated delivery time because of:

• Customs clearance
• Local postal or courier delays
• Weather
• Holidays
• Transportation disruptions
• Remote-area delivery
• Other circumstances outside our reasonable control

Any delivery estimate shown on our website is an estimated timeframe, not a guaranteed delivery date.

3. TRACKING

Where available, tracking information will be provided after your order has been shipped.

Tracking information may take some time to become active after shipment.

Once an order has been handed to the shipping carrier, tracking updates are primarily controlled by the carrier and logistics network.

4. CUSTOMS, DUTIES & TAXES

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

Unless explicitly stated otherwise at checkout, these charges are the responsibility of the customer.

Babe Chelos cannot guarantee the exact amount or timing of any customs or import charges.

Customers are also responsible for completing any required customs procedures or providing information requested by the local authorities or carrier.

5. SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully check:

• Full name
• Street/address
• City
• State/province
• Postal/ZIP code
• Country
• Phone number, where required

Babe Chelos is not responsible for delivery problems caused by incorrect, incomplete, or outdated shipping information provided by the customer.

6. FAILED OR UNDELIVERABLE DELIVERY

If a package cannot be delivered because of:

• Incorrect or incomplete address
• Recipient unavailable
• Refusal of delivery
• Failure to collect the package
• Failure to contact the local carrier
• Failure to complete customs procedures
• Unpaid customs or import charges

the package may be returned, held, or otherwise handled by the carrier according to its procedures.

If reshipment is possible, additional shipping costs may apply.

7. DELAYED ORDERS

A shipment may occasionally experience significant delays.

Where an order qualifies for an investigation under the applicable shipping and fulfillment conditions, Babe Chelos may work with our fulfillment partner and shipping carrier to investigate the shipment.

A shipping delay does not automatically qualify an order for a refund or replacement.

The available resolution depends on the shipment status, tracking information, shipping method, destination, and applicable fulfillment conditions.

8. LOST OR NON-DELIVERED ORDERS

If tracking shows that an order has been delivered, a refund or replacement is not automatically guaranteed.

For orders that appear to be genuinely lost or undelivered, we may request additional information from the customer and/or the local carrier.

In some cases, the carrier or local postal service may need to conduct an investigation before a resolution can be determined.

9. REMOTE AREAS

Some destinations may be classified as remote areas by the shipping carrier.

Additional shipping charges may apply to remote destinations.

If an unexpected additional shipping charge is required to complete delivery, we may contact the customer regarding the available options.

10. SHIPPING RESTRICTIONS

Shipping availability and after-sales protection can vary by destination and shipping method.

Certain countries, territories, or shipping methods may have limited tracking, limited dispute coverage, or other restrictions.

If a destination is not supported by our available fulfillment and shipping partners, we may be unable to accept or fulfill an order to that location.

11. ORDER CHANGES & CANCELLATIONS

If you need to correct your shipping information, contact us as soon as possible after placing your order.

Once an order has entered fulfillment or shipment processing, we may be unable to make changes or cancel the order.

If an order can no longer be changed or canceled, the customer may need to wait for delivery and follow our Return & Refund Policy where applicable.

12. DAMAGED PACKAGES

If your package arrives visibly damaged, please take clear photographs or video of the package and product before disposing of the packaging.

If the product itself has been materially damaged, contact us as soon as possible and provide the required evidence.

Please refer to our Return & Refund Policy for information about damaged, incorrect, or missing products.

13. SHIPPING & REFUND POLICY

Shipping-related refunds and replacements are handled according to our Return & Refund Policy and the applicable conditions of our fulfillment and shipping partners.

Not every shipping delay, failed delivery, or tracking issue qualifies for a refund.

14. CONTACT US

If you have questions about your order or shipping, contact us:

Babe Chelos

Email: babechelosh092@gmail.com

Instagram: @babecheloshsupport

RETURN & REFUND POLICY

Last Updated: [10/6/2026]

At Babe Chelos, we want every order to arrive as expected. Because our products are fulfilled through international suppliers and shipping partners, returns and refunds are handled according to the conditions below.

1. Eligibility

You may request a return, replacement, or refund if:

• You received the wrong product.
• You received the wrong size or color compared with your order.
• Your item arrived damaged or materially defective.
• An important item or accessory is missing from your order.
• Your order qualifies as a delivery/non-delivery issue under the applicable shipping and fulfillment conditions.

Return or refund requests must generally be submitted within 7 days of delivery.

2. What We Need From You

To review your request, please contact us with:

• Your order number.
• Your full name.
• A clear description of the issue.
• Clear photos of the product and packaging.
• A video where photos are not sufficient to clearly show the issue.
• For size-related issues, clear measurements of the received item where requested.
• Any relevant delivery or tracking information.

For certain cases, we may also request a screenshot of your original order or your communication regarding the issue.

Providing complete evidence helps us review your request as quickly as possible.

3. Damaged or Defective Items

If an item arrives materially damaged or defective, please contact us within 7 days of delivery.

Depending on the circumstances, we may provide:

• A replacement, or
• A full or partial refund.

Minor characteristics such as slight wrinkles, small scratches, loose threads, or normal variations that do not materially affect the product may not qualify as a defect.

Damage to an external shipping box alone may not qualify for a refund if the product itself is unaffected.

4. Wrong or Missing Items

If you receive an item that is different from what you ordered, please contact us within 7 days of delivery.

Depending on the case, we may provide:

• A replacement of the correct item, or
• A refund for the affected item.

If an important component or accessory is missing, we may arrange a replacement, resend the missing component, or provide an appropriate partial refund.

5. Size & Fit

Please carefully review the size information provided on each product page before placing your order.

If you receive a size different from the size you ordered, contact us within 7 days of delivery.

If you ordered the correct size but the item does not fit as expected, this does not automatically qualify for a return or refund. However, we may review individual cases where the product measurements materially differ from the measurements stated on the product page.

For size-related claims, we may request photographs showing the measurements of the received product.

6. Change of Mind

We currently do not offer returns or refunds simply because:

• You changed your mind.
• You no longer want the product.
• You do not like the product after receiving it.
• You ordered the wrong product or size.
• The product is different from what you personally expected but matches its description and specifications.

Please review product photos, descriptions, measurements, and size information carefully before purchasing.

7. Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address and contact information at checkout.

We cannot guarantee a refund or replacement where an order cannot be delivered because of:

• An incorrect or incomplete address.
• An incorrect recipient name.
• Failure to collect the package.
• Refusal of delivery.
• Failure to complete required customs procedures.
• Failure to respond to the local carrier or postal service.

If an order is returned to the sender because of customer-provided information or failure to collect the package, additional shipping costs may apply if a reshipment is possible.

8. Orders Marked as Delivered

If tracking information confirms that an order was delivered, we cannot automatically issue a refund simply because the customer states that the package was not received.

In these situations, we may request additional information and may ask the customer to contact the local carrier or postal service for an investigation.

9. Shipping Delays

International shipping times may vary because of:

• Customs processing.
• Local carrier delays.
• Weather.
• Holidays.
• Transportation disruptions.
• Other circumstances outside our reasonable control.

A shipping delay does not automatically qualify for a refund.

If a shipment becomes officially eligible for investigation under the applicable shipping and fulfillment conditions, we will work with our fulfillment partner to determine the appropriate resolution.

10. Customs, Duties & Import Charges

International orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country.

These charges, where applicable, are the responsibility of the customer unless otherwise stated at checkout.

Failure to pay required customs charges or complete customs procedures may result in delivery failure, return, or disposal of the package and may make the order ineligible for a refund.

11. Return Instructions

Do not send an item back to any address unless Babe Chelos has provided return instructions.

If a return is approved, we will provide the appropriate return instructions.

The return destination may vary depending on the product, fulfillment partner, and circumstances of the case.

Unauthorized returns may not be eligible for a refund.

12. Refund Processing

Once your case has been reviewed and approved, we will confirm the applicable resolution.

Approved refunds will normally be issued to the original payment method used for the order.

The time required for the funds to appear in your account may depend on your bank, card issuer, PayPal, payment processor, or other payment provider.

Currency conversion and payment-provider fees may affect the final amount received by the customer.

13. Replacements

Where a replacement is approved, we will arrange a replacement shipment when available.

Replacement availability depends on product availability and the applicable fulfillment conditions.

If the original item is unavailable, Babe Chelos may offer an alternative resolution, including a refund where applicable.

14. Our Review Process

When you contact us about an order issue, we will review the information and evidence provided.

Where necessary, we may also submit the case to our fulfillment and shipping partner for investigation.

The final resolution may depend on the evidence available, tracking information, product condition, and the applicable fulfillment terms.